Crazy Netizenz Planet Collection

Due to the handmade and made-to-order nature of our creations, all sales are final and we do not offer refunds.

If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with clear photographs. Approved claims will receive a replacement item.

Items that have been altered or intentionally damaged are not eligible for replacement. Crazy Netizenz reserves the right to decline claims that do not comply with this policy.

For assistance, please contact us via Instagram @crazynetizenz.

Shipping Information

All items are made to order and available on a preorder basis. Standard shipping typically takes 14–21 days for both domestic and international orders.

Shipping costs and delivery times may vary depending on your location. Simply enter your shipping address at checkout to view the available shipping options and rates.

For special enquiries or if you need a piece urgently, please reach out to us on Instagram @CrazyNetizenz. We'll do our best to provide priority handling and find the best solution for you.

If your country is not listed at checkout, feel free to contact us on Instagram as well, and we'll see what we can arrange.

We accept all major credit cards, PayPal, and other digital payment methods. All transactions are secure and encrypted. You can view all available payment options at checkout.

We offer free repairs for within 30 days of delivery. Both Malaysian and international customers are welcome to use this service, with shipping costs to be covered by the customer.

Simply contact us on Instagram @crazynetizenz for assistance.

Yes! If you prefer a more personal and convenient ordering experience, you're welcome to place your order through Instagram @crazynetizenz. We'll be happy to guide you through the process, answer any questions, and assist with special requests.

Worldwide Shipping Available

We ship to most countries around the world! Shipping fees and delivery times vary by destination. Just enter your address at checkout to see the shipping rates.

Don't see your country? Send us a message on Instagram @CrazyNetizenz, and we'll be happy to help.

Once your order has shipped, you will receive a tracking number via email. As all pieces are made to order, pre-order items typically require 14–21 days to be completed before dispatch.

You can use your tracking number to follow your parcel on the carrier's website, with most shipments offering real-time tracking updates.

If you require your piece urgently, please feel free to reach out to me personally before or after placing your order. I will do my best to accommodate faster production whenever possible.